For all your (international) calls from the UK, simply use the 18866-prefix. We offer much lower rates than our competitors, check our website for the details.
FAQ
I thought UK calls were free, but I am charged 1p per minute! Are you trying to rip me off?
Regrettably we have been forced to change the tariffs for calls via our access numbers 0808 1 701 701 and 020 81 803 803. This is due to higher costs charged by other operators we unfortunately have to pass on. You can find the new prices here.

Please note that all calls via access code 18866 remain the same rates as before!!
How do I register?
You can register your details and telephone number(s) by clicking HERE. Once you have completed the registration you will be able to benefit immediately from our amazing rates.
Unfortunately it is only possible to register via the website. We endeavour to keep our costs as low as possible so we can continue to offer the best possible rates. For this reason we have chosen not to have an expensive call centre.
I have registered, but haven't received an email confirmation with my customer number.
Should you not receive our subscription email due to spam filters for example your registration may still have been successful. Please try an hour after registration if you can make calls using 18866. Once you are able to make calls you can find out your customer number by calling 0808 170 170 8.
I have an AOL email account
Unfortunately AOL has chosen to block our emails and therefore AOL members cannot receive subscription confirmation emails, any replies to questions they may have or copies of their monthly invoices. For this reason it is currently not possible to register with an AOL email address and you are advised to register with a different email address.
How do I make a call?
It is very easy to use 18866. Once you have registered your telephone number and payment details you can start using 18866 immediately.

From any BT landline:
Just dial the 18866 Indirect Access code before each call to benefit from our low price tariffs. For example, to call the USA you first dial 18866, (do not pause) then the country code 001, followed by the subscriber number i.e. 18866 001 818 456 4567. Do not wait for a voiceprompt to enter the telephone number; just enter the complete telephone number immediately after dialling 18866.

From non-BT landlines:
Dial 0808 1 701 701, wait for the voiceprompt and enter the follow-on telephone number. For example: 0808 1 701 701 -wait for voiceprompt- 001 818 456 4567.

From mobiles*:
Dial 020 81 803 803, wait for the voiceprompt and enter the follow-on telephone number. After dialling the follow-on telephone number do NOT press the green "send" button on your mobile again otherwise the call may be carried by your mobile operator!

* 020 calls from mobiles may come out your inclusive free minutes or your mobile operator may charge separately for calls to 020 numbers depending on your operator and tariff plan; please check with your mobile operator for correct rates.

Please note that when you call a local number you should still dial the complete area code and subscriber number i.e. if you are in London and would like to make a call inside London: 18866 020 7210 1234 or 0808 1 701 701 -voiceprompt- 020 7210 1234.
Are there any other charges to pay?
There are no monthly subscription, registration or administration charges. The advertised tariff for each destination is all-inclusive, it even includes VAT. Calls are subject to a connection fee of only 5p.

BT will not charge you for dialling the 18866 code, therefore the 18866 code will not appear on your BT bill and any calls made using the 18866 code will only be invoiced by Call18866.

If you are a non-BT landline customer using 0808 1 701 701 the call to the 0808 number should be free of charge and any calls made using the 0808 freephone number will only be invoiced by Call18866.

If you are a mobile customer using the 020 81 803 803 number you may also be charged for the 020 call by your mobile provider. 020 calls may come out your inclusive free minutes or your mobile operator may charge separately for calls to 020 numbers depending on your operator and tariff plan; please check with your mobile operator for correct rates.
Do I still pay line rental?
Yes you will still pay line rental to BT as usual. Only when you dial 18866 before your call will you be invoiced by Call18866 and not BT.

BT will not charge you for dialling the 18866 code, therefore the 18866 code will not appear on your BT bill. Any calls made without the 18866 code, line rental and select services like call waiting will still be charged by BT.

For non-BT customers using 0808 1 701 701 the principle is the same; you will still pay your line provider for line rental and any other select services, only calls made using the 0808 number will be invoiced by Call18866.

If you are a mobile customer using the 020 81 803 803 number you may also be charged for the 020 call by your mobile provider. 020 calls may come out your inclusive free minutes or your mobile operator may charge separately for calls to 020 numbers depending on your operator and tariff plan; please check with your mobile operator for correct rates.
How much will I be charged for my calls?
Calls are subject to a connection fee of only 5p . You will therefore be charged 5p plus the applicable tariff for the destination you are calling calculated in minutes and rounded to the nearest penny. Apart from that there are no other charges; no subscription, registration, administration or any other charges!
I made a 5 minute call abroad at 3p per minute, but have been charged more than 10p. How is this possible?
18866 calls are subject to a connection fee of 5p. A 5 minute call to a destination charged at 3p per minute will therefore cost 5p connection + 15p call charges = 20p.
When do call charges take effect?
Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.
Are there peak and off-peak rates?
Most rates are applicable 24hrs a day, 7 days a week. Some destinations have peak and off-peak rates which will be indicated by * behind the tariff. Further information about variable * rates can be found at the bottom of the rates page.
How can I be certain at which tariff I will be charged?
Before each call you make the operator will inform you of the call charges per minute for the destination you are calling. This tariff message is free of charge, therefore if you hang up before your call is connected, you will not be charged a penny.
The advertised tariff is different than the tariff message. Which one is correct?
The tariff message played before each call is always correct. It is possible that the tariff message differs from the charges on our website or other publications due to special offers. In these cases, the free tariff message is always the correct tariff.
How can 18866 keep their rates so low?
We always try to offer the best prices possible and 18866 constantly aims to negotiate better deals with suppliers to pass this discount on to our customers! By buying in bulk from major carriers and using state of the art technology 18866 is able to significantly undercut BT and other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.
I think I have been charged incorrectly
18866 calls are subject to a connection fee of 5p. A 10 minute call to a destination charged at 3p per minute will therefore cost 5p connection + 30p call charges = 35p.

Also bear in mind that you may have called an international mobile number without realising; calls to mobile numbers are usually more expensive. Please listen carefully to the free tariff message played before each call you make. The tariff message is the exact rate you will be charged plus the 5p connection fee. This tariff message is free of charge, therefore if you hang up before your call is connected, you will not be charged a penny. You can also check our pricelist (for calls from BT lines). Please also note there is a separate pricelist for NTL, Telewest, other non-BT landline and mobile customers. For all rates from non-BT lines please click here.

If you are calling from a mobile using the 020 number you may also be charged for the 020 call by your mobile provider. 020 calls may come out your inclusive free minutes or your mobile operator may charge separately for calls to 020 numbers depending on your operator and tariff plan; please check with your mobile operator for correct rates.
Can I call a destination not included in your country list?
Unfortunately not at the moment. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our newsletter.
In the mean time we would recommend using Telediscount for destinations we do not yet offer.
Am I able to use 18866 if I'm with Talk Talk, NTL or Telewest?
Yes! Once you have registered your telephone number and payment details you can start using Call18866 immediately. From non-BT landlines just dial 0808 1 701 701, wait for the voiceprompt and enter the follow-on telephone number. For example: 0808 1 701 701 -wait for voiceprompt- 001 818 456 4567.
Or from mobiles* dial 020 81 803 803, wait for the voiceprompt and enter the follow-on telephone number. After dialling the follow-on telephone number do NOT press the green "send" button on your mobile again otherwise the call may be carried by your mobile operator!
* 020 calls from mobiles may come out your inclusive free minutes or your mobile operator may charge separately for calls to 020 numbers depending on your operator and tariff plan; please check with your mobile operator for correct rates.
Am I able to use 18866 if I am already registered with Alpha or Onetel?
Yes, you can. If you normally dial another Indirect Access code before your calls (for example 1833 for Alpha telecom or 1877 for Onetel) you simply omit this code and just dial 18866 or 0808 1 701 701 instead. If you are using a router box (also known as Phone.Pal) you can either unplug the router box or dial 1-2-1 (or whichever override code is provided by your service provider) to bypass your router box followed by 18866.
Should you have chosen to have all your calls automatically routed through another provider (also known as Carrier Pre-Select or CPS) you will still be able to use 18866 as usual. Just sign up and dial 18866 followed by the telephone number to make cheaper calls! Your CPS provider will not charge you for dialling the 18866 code, therefore the 18866 code will not appear on your CPS bill and any calls made using the 18866 code will only be invoiced by Call18866.
I got the message I'm on a BT light user scheme
You cannot make use of Call18866 if you are on a BT light user scheme. You will have to contact BT to cancel your light user scheme. Even if you have already cancelled your light user scheme with BT but you still get the message you are on a light user scheme, you will have to press BT to reset your line. BT often refers these problems back to us but these calls do not even reach our network so there really is nothing we can do to fix this. Unfortunately you will have to keep going at BT yourself insisting they fix the problem for you!
My calls are automatically routed through another provider, but I pay line rental to BT. Can I still use 18866?
To have all your calls automatically routed through another provider is also known as Carrier Pre-Select (CPS). You will still be able to use 18866 as usual and this will not affect your CPS subscription. Just sign up and dial 18866 followed by the telephone number to make cheaper calls! Your CPS provider will not charge you for dialling the 18866 code, therefore the 18866 code will not appear on your CPS bill and any calls made using the 18866 code will only be invoiced by Call18866.
I use a router box from another provider. Can I still use 18866?
Yes you can. You could either unplug the router box or dial 1-2-1 (or whichever override code is provided by your service provider) to bypass your router box followed by 18866 and the telephone number you wish to call.
I live abroad. Can I still use your service?
Unfortunately we do not run a service outside the UK and our organisation does not have plans to venture outside the UK within the near future. Only customers in the United Kingdom or Northern Ireland can register for our service.
Can I register for a pre-select system whereby all my calls will automatically go through 18866?
Unfortunately we do not offer a CPS service. Once you have signed up you still have the flexibility of choosing which calls you wish to make through Call18866. However, depending on the make of your telephone you can programme the 18866 prefix before the speed dial numbers stored on your telephone. Some newer model telephones even let you just programme the 18866 code so each call you make will automatically prefixed with our access code. Please check your telephone manual how to programme speed dial numbers.
Can a company (with or without switchboard) sign up?
Yes, just tick the 'company' box when registering. The payment conditions and how the service works is exactly the same as for residential customers. You will be able to view your itemised VAT invoice online as usual.
If you wish to make calls through your switchboard (PABX) you should contact the company who have installed your switchboard, or check the manual, to have the 18866 prefix programmed so all calls will automatically go via Call18866. Alternatively you can dial manually by over riding the current prefix code (usually ##) followed by 18866 and the telephone number you wish to call. Please do be careful adding generic company, university and shared accommodation telephone numbers to your account as anyone with access to the shared telephone system will be able to use 18866 through your account.
Can I access the internet via 18866?
No, unfortunately this is not possible. Internet providers offer dial up services using special access numbers which cannot be dialled using 18866.
Can I use 18866 for calls to 08 or 09 numbers?
0845 and 0870 numbers will work, but most other numbers starting with 08 or 09 cannot be dialled using 18866.
Can I use 18866 from my mobile or a payphone?
Unfortunately you cannot use 18866 from a payphone but mobile customers can use our dedicated 020 81 803 803 access number. Just register your mobile number!
From mobiles* dial 020 81 803 803, wait for the voiceprompt and enter the follow-on telephone number. After dialling the follow-on telephone number do NOT press the green "send" button on your mobile again otherwise the call may be carried by your mobile operator! . For example: dial 020 81 803 803 -wait for voiceprompt- 001 818 456 4567.

* 020 calls from mobiles may come out your inclusive free minutes or your mobile operator may charge separately for calls to 020 numbers depending on your operator and tariff plan; please check with your mobile operator for correct rates.
Do you provide router boxes?
Our organisation does not have plans to provide router boxes within the near future. However, depending on the make of your telephone you can programme the 18866 prefix before the speed dial numbers stored on your telephone. Some newer model telephones even let you just programme the 18866 code so each call you make will automatically prefixed with our access code. Please check your telephone manual how to programme speed dial numbers.
What kind of payment methods do you offer?
You can sign up with any credit or debit card (Visa, Master, Euro or Solo card, American Express and Diners Club). We do also offer direct debit payments. To stay informed of all new options added to our service please subscribe to our newsletter.
How will my calls be invoiced?
You can view your itemised VAT invoice online at any time by clicking here and logging into your account. Once logged in click the link "Your online itemised invoice" to go to your statement page where you will find all your invoices listed. By clicking on 'specification' you can see an itemised list of all the calls you have made.
All detailed call records will appear in approximately one hour after you have made a call, therefore you can keep a close eye on your spending. Payment will usually be debited from your credit or debit card on a monthly basis. You can view your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.
Will I receive an invoice by post?
Invoices are not sent by post, but you can view your itemised VAT invoices and call specifications online at any time. Plus you will receive your invoice by email before it is debited from your account. Please ensure you enter your email address when you sign up or add it to your account now in order to receive your invoices by email.
You can view your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.
Where can I view and change my 18866 customer or bank details?
If you wish to change your payment details please click on 'Customer Login' to update your payment details. Most of your account and payment details such as name and (email) address details, adding telephone numbers to your account and unsubscribing can be changed online.

Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.

Should your account be blocked as a result of failed payments you cannot change your payment details until the block has been removed due to security reasons.
How do I register another telephone number?
Go to Customer Login where you can add additional telephone numbers to your account.
Please do be careful adding generic company, university and shared accommodation telephone numbers to your account as anyone with access to the shared telephone system will be able to use 18866 through your account.
I have lost my 18866 customer number. What should I do?
Call the freephone number 0808 170 170 8 from one of your currently registered telephone numbers. Follow the voice menu prompt to get your customer number.
Can I become an agent for 18866?
Unfortunately not. Call18866 keeps all promotion in-house and therefore we do not have an affiliate programme nor do we offer the possibility of becoming an agent.
How do I unsubscribe?
You can unsubscribe online. Just login to your account by clicking here and delete your telephone number(s) from your account. Please be aware that once you have unsubscribed you will no longer be able to access your account online, it is therefore advisable to first print your invoices for future reference.
Please note online changes in telephone numbers may take up to an hour to be processed and the change may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.
"Fair use policy (FUP)" what does that mean?
We offer cheap text messages to various destinations. If you make ordinary use of our services you will generally not be confronted with our Fair Use Policy; we reserve the right however to limit these text messages if excessive or fraudulent use is suspected. Should you exceed our Fair Use Policy limit you will be charged normal rates for your text messages.
Quick Rate Check
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Rates are in pence per minute. Calls are billed per minute rounded to the nearest penny, include VAT and are subject to change.
18866 calls are subject to a 5p connection fee.

 

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Your service is excellent and so easy to use. My wife calls me from the UK - I am in San Francisco - we talk for over an hour and a twenty four minutes and it you charged us just 85p! It is also great as friends can ring you at no cost to themselves so you can give friends access which is free to them, so they ring me more, and it costs me very little When are you going to offer such low cost calls in the UK? Thanks again - great service
David

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